Reliable Heating and Plumbing Solutions for a Comfortable Home
Welcome to A.L.W. Plumbing and Heating, a family-run business with over 20 years of experience in providing top-notch plumbing and heating services to the people of Hampshire. As a highly skilled and Gas Safe registered plumber, Andy Wilde, the owner, has been in the trade since the early 2000s. With a passion for providing exceptional customer service, Andy is dedicated to ensuring that his clients receive a reliable, friendly, and professional service.
Our Services
At A.L.W. Plumbing and Heating, we understand the importance of a well-maintained home, which is why we offer a wide range of plumbing and heating services to meet your every need. From fixing a leaky tap to installing a new heating system, we can help with everything in between. Our expert team is equipped to handle all aspects of plumbing and heating, including:
Boiler and Heating Installations: We can help you choose the right boiler for your home and install it with precision and care.
General Plumbing Maintenance: Whether you need a leak repair or a general maintenance check-up, our team is here to help.
Bathroom Installation: From designing to installing, we can help you create the bathroom of your dreams.
Why Choose Us?
At A.L.W. Plumbing and Heating, we pride ourselves on our commitment to quality, reliability, and customer service. With over 20 years of experience in the trade, we have built a reputation for trust and excellence in the Hampshire area. We are proud to be Gas Safe registered and take pride in our work, ensuring that every job is completed to the highest standard.
Our Areas of Operation
We cover a wide area in Hampshire, including Fair Oak, Eastleigh, Bishopstoke, Chandlers Ford, Winchester, and surrounding areas. We also serve Southampton, Portsmouth, and surrounding areas.
Installation and Servicing
Andy from ALW Plumbing and Heating did a great job installing an elderly customer's boiler and servicing it annually for five years. He was efficient and thorough in his work, which was reflected in the customer's initial positive rating.
Faulty Boiler Incident
However, the customer's experience took a turn for the worse when their 85-year-old mother called Andy to report a fault with the boiler. Despite diagnosing the issue, Andy dismissed her concerns, advising her that the boiler simply needed topping up with water. He told her that he had already shown her how to do this and would not be able to visit the house for two weeks. Unfortunately, this advice was incorrect, and subsequent independent plumbers confirmed that the boiler had a fault. As a result, the customer's mother was left without central heating or hot water for two weeks during the winter months. The customer was left feeling disappointed and let down by Andy's response.
Comparison to Expectations
Mike Gale, another customer, had a vastly different experience with ALW Plumbing and Heating. He was extremely satisfied with the work done, describing it as "professionally done" and "reasonably priced". He would highly recommend the company to others.
