Expert Solutions for a Comfortable Environment
Welcome to New-Air (Southern) Ltd, one of the most reputable contractors in domestic, commercial, and industrial air conditioning, refrigeration, and ventilation supply in the South of England. Established in Southampton over 40 years ago, we are highly experienced and dedicated to providing the best quality air conditioning installation, maintenance, and repair services in Bournemouth, Winchester, Salisbury, Portsmouth, and surrounding areas across Southern England.
Our Mission
At New-Air, we are committed to delivering exceptional services that meet the highest standards of quality, safety, and customer satisfaction. Our team of expert engineers, designers, and estimators work closely together to provide tailored solutions that cater to the unique needs of our clients. We take pride in our ability to design, install, maintain, and repair air conditioning, refrigeration, and ventilation systems that enhance the comfort, efficiency, and sustainability of buildings.
Our Services
We offer a comprehensive range of services, including air conditioning installations, refrigeration solutions, ventilation systems, and energy assessments. Our team of fully qualified engineers are trained to industry standards, ensuring that all our services are carried out efficiently and effectively. We operate within a 70-mile radius of Southampton, providing a reliable and efficient service to clients across the South of England.
Industry Accreditations and Certificates
We are proud to hold a number of key industry accreditations and certificates, giving our clients the reassurance that they are in safe hands. We are certified members of Construction line, CHAS, Safecontractor, Altius, and REFCOM, and are part of the BESCA Competent Persons Scheme. We work hard to maintain a high standard, ensuring safe practice at all times.
Why Choose New-Air?
With over 40 years of experience, we have built a reputation for delivering exceptional services that meet the highest standards of quality, safety, and customer satisfaction. Our team of experts is dedicated to providing tailored solutions that cater to the unique needs of our clients. We operate a 24-hour, 365-day call-out service for maintenance customers, ensuring that your system is always running efficiently and effectively.
Competence and Friendliness
The majority of customers praised New Air for their competent, friendly, and helpful service. This is evident from the glowing review left by Gnasher Gnasher, who rated the company 5 stars. However, it's clear that not all customers had a positive experience.
Poor Warranty Service
One of the significant issues customers faced was with the warranty service provided by New Air. Marian Moylan, who gave the company 1 star, experienced this firsthand. Her unit stopped working within two years of installation, which is still under warranty. Despite the warranty covering parts, the customer was astonished to learn that it would cost them 200 just to have someone come out to look at the issue. This situation escalated further when the company demanded an additional 700 to send someone to fix the unit due to the way it was installed.
Disappointing Resolution
The company's refusal to refund the 200 payment and send the necessary part to fix the issue has left Marian Moylan feeling frustrated and considering taking the matter to small claims court. Her unfortunate experience serves as a warning to potential customers to exercise caution when dealing with New Air.
