Delivering Excellence in Refrigeration and Air Conditioning Solutions
HRP is one of the longest established refrigeration and air conditioning wholesalers in the UK. With over 75 years of experience, we have built a reputation for providing high-quality products, excellent customer service, and expert technical support.
Our History
Founded in 1945, HRP has grown to become one of the leading wholesalers of air conditioning and refrigeration equipment in the UK. Our commitment to providing excellence in customer service, product range, and technical expertise has enabled us to maintain our position as a market leader.
Our Mission
Our mission is to provide our customers with the best possible products, services, and technical support to help them succeed in their businesses. We strive to build long-lasting relationships with our customers, suppliers, and partners, and to continuously improve our services to meet the evolving needs of the industry.
Our Services
At HRP, we offer a comprehensive range of products and services to meet the needs of our customers. Our portfolio includes:
- Refrigeration and air conditioning equipment from top manufacturers such as Mitsubishi Heavy Industries, Danfoss, Emerson Copeland, Lu-Ve, Embraco, and BOC Refrigerants
- Expert technical support and training programs for our customers
- Comprehensive stocks and efficient delivery from our national service centre network
- Dedicated customer service and after-sales support
- Technical support and troubleshooting assistance
- Specialized training programs for customers and engineers
Our Product Range
Our product range is extensive and diversified, including:
- Fridgesplits and condensing units from leading manufacturers
- Evaporators and condensers from Lu-Ve, Modine, and other top brands
- Compressors from Danfoss, Tecumseh, and Embraco
- Fan motors and other electrical components
- Pipe products, including copper tube and fittings
- Refrigerants and industrial gases
- System components, including driers, shut-off valves, and sight glasses
Our Branches
With 17 branches strategically located across the UK, we provide national coverage for the complete needs of the contractor. Our branches are equipped with comprehensive stocks, and our staff are industry-experienced and dedicated to providing excellent customer service.
Poor Customer Service Experiences
Both reviewers have had disappointing experiences with the customer service at this establishment. They have described the service as "terrible" and feel that their presence as customers is not valued.
Lack of Stock and Additional Burdens
One reviewer, Callum Bailey, has also mentioned that the establishment is often out of stock, which adds to the overall negative experience. Furthermore, he was asked to complete paperwork, which is an unusual and unwanted task for a customer.
Hopes for Improvement
Fabio Kruger has expressed hope that with the upcoming refurbishment, the establishment will also bring in new staff who will prioritize customer service and take pride in their work.
