Your trusted partner for all your plumbing and heating needs
At Logicool Air Conditioning & Heat Pumps Limited, we are a technically biased and customer-focused specialist distributor of Mitsubishi Electric, Panasonic, and Hitachi Heat Pump, Ventilation, and Air Conditioning Systems. Formed in 2008, our team boasts over 300 years of combined industry experience, enabling us to offer expert pre-sales advice, design, and after-sales support for all projects ranging from domestic to large commercial applications.
Our Expertise
Our extensive knowledge and experience enable us to excel in customer service and project support. We take pride in our unbiased approach to all project enquiries, always providing a solution for every application. Our team is committed to delivering exceptional customer service, ensuring that every client receives personalized support and guidance throughout their project.
Product Range
We offer a comprehensive range of products from leading manufacturers, including Hitachi, Mitsubishi Electric, and Panasonic. Our product portfolio includes air conditioning systems, heat pumps, ventilation systems, and climate control solutions for domestic, commercial, and industrial applications. We are dedicated to providing our clients with the best possible solutions for their specific needs.
Customer-Centric Approach
At Logicool, we are committed to building long-term relationships with our clients. We understand the importance of providing exceptional customer service, and our team is dedicated to ensuring that every client receives personalized support and guidance throughout their project. Our customer-centric approach has earned us a reputation as a trusted and reliable partner in the air conditioning, heat pump, and climate control industry.
Expert Knowledge and Support
Our team of experts has extensive knowledge of the air conditioning, heat pump, and climate control industries. We offer technical support, design assistance, and after-sales support to ensure that our clients receive the best possible solution for their project. Our team is committed to staying up-to-date with the latest developments and advancements in the industry, ensuring that our clients receive the most effective and efficient solutions.
Commitment to Quality
At Logicool, we are committed to quality and excellence in everything we do. We strive to provide the highest level of service, ensuring that our clients receive the best possible experience. Our team is dedicated to continuous improvement, ensuring that we remain at the forefront of the industry and can provide our clients with the most innovative and effective solutions.
Customer Service Experience
The customer service provided by Logicool has been praised by many reviewers. They have been commended for their prompt responses to calls and emails, and their willingness to assist with adjustments and enquiries. Reviewers have also appreciated the simplicity of the solutions provided, allowing them to make changes themselves.
Quality of Supply
Logicool has been recognized as one of the best suppliers of heat pumps in the UK, with one reviewer having dealt with them for over 10 years. Their products have been highly recommended, and their team has been described as great.
Area Representatives
The area representatives, specifically Ian and Peter, have been mentioned as being extremely helpful and always available to answer questions and provide assistance. The office staff has also been praised for their friendly and helpful nature.
Negatives
However, one reviewer had a terrible experience with the owner, Karl, who was allegedly abusive over the phone. This has been cautioned as a reason to avoid the company.
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