Providing the best service and value for money
At DBL Plumbing and Heating, we pride ourselves on providing an efficient and friendly service, with a commitment to achieving 100% customer satisfaction on every job we undertake. With 22 years of experience, we have the knowledge and expertise to provide a comprehensive heating and plumbing service in and around Surrey.
Our Company Policy
Our company policy is to provide the best service and value for money. This means being professional and reliable while being flexible to cater to our customers' needs. We believe in maintaining high standards and offering excellent value for money on every job we do, ensuring that our customers receive the best possible service.
Our Services
At DBL Plumbing and Heating, we offer a wide range of services, including:
- Central Heating Engineer/Plumber: We can install, service, and repair central heating systems, including boilers, solar hot water systems, and vented and unvented cylinders.
- Boiler Installation: We can install and maintain boilers, including servicing and repairs.
- General Plumbing: We can install, repair, and maintain plumbing systems, including water supply pipes, radiators, and showers.
- Landlord Gas Certificates and Safety Checks: We can provide landlord gas certificates and safety checks to ensure your property complies with gas safety regulations.
- Radiator Installation: We can install and replace radiators and valves.
- Thermostats and Thermostatic Mixing Valves: We can install and replace thermostats and thermostatic mixing valves.
- Shower Installation and Repair: We can install and repair showers, including fixing leaky showerheads and surrounds.
- Under Floor Heating: We can install underfloor heating systems, including electric and wet systems.
- Unvented Hot Water Cylinders: We can install and maintain unvented hot water cylinders.
- Water Supply Pipe Repairs: We can repair damaged water supply pipes.
- Boiler Servicing and Repairs: We can service and repair boilers, including emergency call-outs.
- Plumbing Repairs: We can repair leaky pipes, toilets, and other plumbing fixtures.
- Power Flushing: We can perform power flushing to clear blocked pipes and improve water flow.
- Water Mains Specialist: We can repair and replace damaged water mains.
- Water Pumps: We can install and maintain water pumps.
Testimonials
Our customers are at the heart of everything we do. Here's what some of our satisfied customers have said about our services:
- "Always good service." - Repeat Customer in Woking
- "Knowledgeable, efficient, clean, and tidy, and polite." - Customer in Alton
- "Clean and tidy, very pleased." - Repeat Customer in Guildford
- "DBL came very quickly in response to emergency." - Customer in Guildford
- "Turned up on time, explained the problem, fixed the pipes and tap, and left. Quick, fast, efficient, courteous - job done! Perfect thanks." - Customer in Guildford
Exceptional Service and Reliable Plumbers
Several reviewers praised DBL Plumbing and Heating for providing exceptional service. Pump change and replumb, taps & shower-fix were successfully completed despite unavailable parts issues, showcasing the team's expertise and professionalism. The plumbers were tidy, friendly, on-time, trustworthy, and professional, making them a top recommendation.
Poor Communication and Unnecessary Work
On the other hand, some reviewers expressed disappointment with DBL Plumbing and Heating. One reviewer experienced terrible service, claiming that the plumbers tried to persuade him to replace his boiler instead of repairing it. The reviewer was left feeling frustrated and upset, highlighting the importance of accurate diagnosis and open communication.
Mixed Experiences
Other reviewers had mixed experiences with DBL Plumbing and Heating. One reviewer was badly let down by the company, citing missed appointments and poor communication. However, the majority of reviews showcased excellent service, with plumbers being polite, knowledgable, and fairly priced.
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