Your trusted partner for plumbing and heating solutions
A Family Business Committed to Quality & Customer Satisfaction
Since 1982, Duffield Plumbing & Heating has been a trusted name in Caldicot and surrounding areas, providing exceptional plumbing and heating services for both residential and commercial customers. Owned and operated by the Duffield family, our commitment to quality, combined with our qualified and experienced engineers, has earned us a reputation for excellence in the industry.
Our Expertise & Services
Our highly skilled and Gas Safe registered engineers are qualified to handle all aspects of plumbing and heating, including:
Heating Services
- Comprehensive boiler installations and repairs
- Central heating system installation and maintenance
- Gas fire installation and servicing
- Comprehensive heating system diagnostics and efficiency checks
Plumbing Services
- Efficient leak detection and repair
- Installation and repair of all bathroom and kitchen fixtures
- Power flushing and radiator installation
- Comprehensive plumbing inspections and maintenance
Areas We Cover
We proudly serve the communities of Chepstow, Newport, Portskewett, Tutshill, and surrounding areas.
Our Philosophy
At Duffield Plumbing & Heating, we prioritize:
- Quality: We use high-quality materials and adhere to industry standards to ensure lasting and reliable solutions.
- Transparency: We provide upfront estimates and clear communication throughout the process.
- Efficiency: We value your time and offer prompt response and completion times.
- Customer Satisfaction: Your satisfaction is our highest priority, and we go the extra mile to ensure your needs are met.
Working With Duffield
When you choose Duffield Plumbing & Heating, you can expect:
- Experienced and qualified engineers
- Transparent and upfront communication
- Reliable and efficient service
- Commitment to customer satisfaction
Get a Free Quote Today
To learn more about our services or request a free quote, please contact us today. We look forward to exceeding your expectations and becoming your trusted partner in plumbing and heating solutions.
Customer Feedback
Unsatisfactory Experience
Some customers have reported issues with the company's communication and follow-up. Robert Morgan, for instance, asked for a price quote for a boiler replacement but did not receive a response from the company. This lack of response left him feeling dissatisfied with the service.
Exceptional Service
However, many customers have had an outstanding experience with the company. Chloe Tapp, Anthony Morgan, and Lydia Sefton-Collings all praise the company's professional and prompt service. They highlight the company's competitive pricing and excellent customer service, with Anthony Morgan even noting that the company was able to provide emergency assistance when his heating failed on a Friday night. Lydia Sefton-Collings shares a particularly impressive story, detailing the company's efforts to help her elderly grandmother, who had forgotten to leave contact details after her boiler broke down during a snowstorm. The company went above and beyond to assist her, even braving the snowy conditions to turn up at her doorstep on a Saturday.
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