Hi Glow Heating

At Hi Glow Heating Ltd, we take pride in being a reputable and reliable company that provides top-notch services to our customers. Our company was formed in 1992, and since then, we have built a strong reputation for delivering excellent customer service and expertise in the field of heating.

Our Services

Our team of fully trained and Gas Safe registered engineers provide a wide range of services, including boiler installations, servicing, and repairs. We are Alpha Boiler Specialists and have been an Approved Alpha Service Agent and Alpha Boiler Installers for many years. Our company is based in North Kent, and we pride ourselves on being honest, reliable, and a committed team.

About Our Team

Our team of engineers and office staff are dedicated to providing a professional service to our customers. We understand the importance of good communication and strive to keep our customers informed throughout the process. Our engineers are fully trained and Gas Safe registered, ensuring that our customers receive the highest level of service.

Our Areas of Coverage

We are proud to announce that we cover the regions of TN, ME, CR, BR, SW, SE, and DA. If you would like to check whether we cover your area, please get in touch with us.

Terms and Conditions

Please find below our terms and conditions, which are essential for any service provided by us.

General

• Definitions: All definitions and expressions used in these conditions shall be as specified in this document.

Installation and Remedial Works

• Any quotes given by us for arrival to premises or times given to carry out a service is an estimate only, and we shall not be liable for any failure to meet any such estimate nor for any loss, whether financial or otherwise resulting directly or indirectly thereto.
• Any cancelled appointments by the customer must be done by notifying us with reasonable notice. Leaving a message on our answering system the evening before an 8.00 to 9.00 visit is not sufficient notice.
• Any deposits paid by the customer to us are non-refundable unless we are unable to meet the quotation offered.
• Any works involving remedial/estimate works, which we have allocated a minimum 3 hours site visit to carry out the works, shall require 48 hours' notice.

Price

• Unless otherwise expressly stated in writing, all prices are exclusive of, and therefore subject to the addition of VAT.
• We have a fixed callout fee, which covers the first 60 minutes on site, followed by a fixed fee for each 30 minutes after the callout period.
• We have a fixed service fee which covers the first 60 minutes on site, followed by a fixed fee for each 30 minutes after the callout period.

Payment

• All labour / goods fees shall be made at the time of completion, unless other arrangements are made prior to any works being carried out and agreed between us and the customer.
• Outstanding invoices are to be paid within 14 days starting from the time of receiving the invoice. Interest, administration and legal fees shall be added to any overdue payments.

Warranty

• All goods supplied by us shall be guaranteed for a period of 12 months commencing from the time of installation.
• All goods supplied shall remain the property of us until such times as they are paid for in full.
• Exclusions. Any second-hand or reconditioned goods supplied by us shall have a limited warranty and shall be given in writing by us.
• Any types of Heat Exchangers supplied by us are only guaranteed for a period of 12 months against manufacturers' defects.

Data Protection

• We may hold any information provided by you in our computer records. This information may only be used by us to inform you of other services.