Welcome to Cooltec, a proud Yorkshire company that has been providing expert air conditioning and refrigeration services for over 30 years. Over this time, we have successfully completed more than 1,000 engineering projects, demonstrating our commitment to excellence and customer satisfaction. Our services cover a wide range of sectors, from bars and restaurants to healthcare centres, residential care homes, and various office environments.
At Cooltec, we take great pride in our experienced team of 25 designers, engineers, and inspectors, who have consistently delivered exceptional technical design, installation, servicing & maintenance, and customer service. We have built strong relationships with some of the world's leading air conditioning manufacturers, including Mitsubishi, enabling us to supply and install top-quality units that meet the unique needs of our clients.
Air Conditioning Installation
We specialise in the installation of air conditioning units and complete systems for various environments, including commercial buildings, offices, schools, and restaurants. Our team of highly skilled engineers installs expertly-designed systems, incorporating cutting-edge technologies such as heat recovery and inverter drives, which lead to greater performance and improved economy. By replacing outdated air conditioning systems, our clients have seen energy bill reductions of up to 50%, representing significant savings in the current energy climate.
Refrigeration Installation
Cooltec provides comprehensive refrigeration installation services for businesses across various sectors. Our expertise includes designing and installing systems for commercial kitchens, retail spaces, and industrial environments. We work closely with clients to understand their unique requirements and deliver tailored solutions that optimise performance, energy efficiency, and long-term value.
Air Conditioning Design
Our design team comprises experienced professionals who analyse each project and present comprehensive design solutions using cutting-edge technology and over 30 years of industry experience. Our designs maximise energy efficiency, system longevity, and performance, ensuring clients receive the best possible solutions for their specific needs.
Refrigeration Design
In addition to our air conditioning design services, Cooltec offers refrigeration design solutions tailored to clients' unique requirements. From initial consultations to system design and implementation, our team of experts delivers innovative, energy-efficient, and cost-effective refrigeration systems tailored to specific applications.
Air Conditioning & Refrigeration Maintenance
Regular maintenance is crucial for ensuring the longevity and optimal performance of air conditioning and refrigeration systems. Cooltec's Reactive Maintenance and Planned Maintenance schemes offer 24-hour call out options, ensuring clients have access to expert engineers for essential repairs and system servicing. These schemes provide long-term benefits, including increased appliance life expectancy, elimination of future breakdowns, and reduced downtime.
Whether you require air conditioning or refrigeration installation, design, maintenance, or repair services, Cooltec is here to help. Contact our brilliant team to discuss your needs and learn how we can solve your air conditioning and refrigeration problems.
Customer Experience
Disappointment and Frustration
The customer has expressed their dissatisfaction with the service they received. They had booked an appointment for 3 pm, but the service provider failed to show up even at 4:30 pm. When the customer contacted them to inquire about the delay, they were told that another job had taken priority and they would come the next day. The customer is upset because they could have been contacted and informed about the delay, but they were not bothered to do so.
Lack of Communication and Consideration
The customer feels that the service provider lacks communication skills and consideration for their clients. They were not informed about the delay or rescheduling, which led to frustration and inconvenience.
