Delivering exceptional customer service and expert solutions
At Tailored Plumbing & Heating (UK) LTD, we pride ourselves on providing a unique plumbing and gas and heating service in Greater London. Since 2012, we have been growing steadily year after year, providing our customers with exceptional customer service, which is second to none. Our team of fully trained and qualified industry experts are passionate about providing a high-quality service that exceeds our customers' expectations.
Our Values
We believe that our values are the cornerstone of our success. We are passionate about our work and take pride in everything we do. Our integrity is paramount, and we maintain transparency and openness in all our actions. We continuously develop and deliver our services with a commitment to excellence. Our engineers have more than 30 years of experience within the industry, setting the bar high for success and continuously striving for improvement.
Services
We offer a comprehensive range of services, from emergency call-outs to planned maintenance and installations. Our services include:
- Boiler repairs and installations, including Worcester and Vaillant boilers
- Gas plumbing and heating services
- Emergency plumber services, available 24/7
- Shower repairs and installations
- Sink and sanitaryware installations and repairs
- Waste disposal units and Saniflo installation and repair services
- Washing machine and dishwasher installation and repair services
- Leaks and blocked toilets
- Radiator repair and installation services
- Kitchen and bathroom refurbishment services
- Pipework and gas pipework services
Why Choose Us?
Our customers appreciate our commitment to excellent customer service, our rapid response to emergency situations, and our expertise in providing bespoke solutions to meet their unique needs. We are proud of our 100% customer satisfaction rate and strive to deliver exceptional results every time.
Get in Touch
For further information about our services or to schedule an appointment, please do not hesitate to contact us. We look forward to hearing from you and providing you with the exceptional service you deserve.
General Feedback
The majority of the reviews for Tailored Plumbing & Heating are extremely positive, with many customers praising the company's professionalism, efficiency, and quality of service. The plumbers, particularly Erol, are mentioned as being knowledgeable, friendly, and go above and beyond to resolve issues.
Customer Service
Many customers have praised the company's excellent customer service, citing prompt communication, efficient booking, and flexible appointment scheduling. The office staff, including Miranda, are mentioned as being understanding, swift, and helpful.
Plumbing and Heating Work
The plumbers' work is consistently praised for being of high quality, with customers appreciative of the attention to detail and thoroughness of the repairs and installations. The use of proper equipment, such as cameras and sensors, is also appreciated.
Negative Feedback
One customer, Ree M., had a disappointing experience with Tailored Plumbing & Heating. They were promised specialized leak detection equipment, but instead, the plumber used a phone to look for the leak, which resulted in extra costs and inconveniences.
