Providing a speedy solution without compromising on quality
Carters Heating Services is a family-run business with over 35 years of experience in plumbing and heating across Norfolk. We're dedicated to providing our customers with efficient, reliable solutions to all their heating and plumbing needs.
Our Expertise
Our team of experienced engineers are Gas Safe registered, Oftec registered, and Worcester Bosch accredited, ensuring that you receive the highest quality workmanship and peace of mind. We offer a comprehensive range of services, including:
Heating Services
- Boiler installation and repair
- Central heating system maintenance and service
- Power flushing
- Landlord gas safety certificates
- Underfloor heating installation and repair
Plumbing Services
- Leaking tap repair and replacement
- Toilet repair and installation
- Shower installation and repair
- Drain unblocking
- Emergency plumbing repairs
Our Values
At Carters Heating Services, we pride ourselves on:
- Quality: We use only the highest quality materials and equipment to ensure lasting and reliable solutions.
- Timeliness: We set realistic targets and prioritize punctuality, ensuring that we arrive on time and complete the job as soon as possible.
- Experience: Our highly trained staff have extensive experience in various projects, allowing us to handle any situation with confidence.
Customer Satisfaction
Our commitment to exceptional customer service is evident in our outstanding 5-star ratings on MyBuilder, Facebook, and Google. We take pride in exceeding our customers' expectations and building lasting relationships.
Get in Touch
If you require reliable and efficient plumbing and heating services in the Norfolk area, do not hesitate to contact us. We are always happy to provide a free quotation and discuss your individual needs.
Exceptional Service
Carters Heating Services has received widespread acclaim for their outstanding service. Reviewers have praised the company for their professionalism, knowledge, and friendliness. Many have commented on the efficient booking process, including timely confirmations and live tracking of the engineer's arrival. The engineers themselves have been consistently praised for their expertise, punctuality, and good communication.
Mixed Experiences
However, not all experiences have been positive. One reviewer, Charlotte Anderson, was left disappointed with the service received. She booked a standard boiler service, but the engineer informed her that her Nest thermostat was not properly wired. Despite agreeing to disconnect it, Anderson felt that the extra charge for additional labour was unfair and should have been disclosed at the time. She also felt that the company was motivated by profits rather than providing good service.
Inconsistent Quality
David Secretain's experience was also inconsistent. He had a new boiler installed, but initially struggled with lukewarm water and hot baths. Although he eventually won over to the new boiler, he expressed disappointment with the initial installation.
Standout Installations
On the other hand, multiple reviewers have praised the company for its exceptional installation work. Richard Wilson was thrilled with the installation of his new condensing combi boiler, which was relocated to the loft. He appreciated the attention to detail and the professionalism of the engineers.
Consistent Excellence
Naegeen Noorani has used the company for several years and has always been satisfied with the service. Imogen Church, Joe Currie, and Matthew Whitley have also left glowing reviews, praising the company's knowledge, professionalism, and value for money.
