Exceeding Expectations through Quality, Service, and Commitment
At Andrews Sykes, we pride ourselves on being a global company with extraordinary expertise in providing bespoke HVAC and pumping solutions nationwide, 24/7. With a unique 165-year history of resolving customer issues quickly and efficiently, we have established ourselves as the UK's leading specialist hire company. Our purpose is to provide our customers with unparalleled expertise and exceptional service, ensuring that their needs are met with the quickest, most professional, and cost-effective solutions.
Our Expertise
Our team of specialists has extensive knowledge and experience in providing tailored solutions for every conceivable need, location, and application. We pride ourselves on offering the safest, most reliable equipment sourced from the world's top manufacturers. Our experts will work collaboratively with you to understand your specific technical requirements, ensuring that you hire the exact equipment you need. From air conditioning and pumps to chillers and heaters, our diverse range of hire categories is designed to cater to your specific needs.
About Our Services
Our services are designed to provide comprehensive solutions for our customers. We offer a wide range of equipment hire services, including air conditioning, pumps, chillers, heaters, boilers, ventilation, dehumidification, air quality control, and water treatment. Our experts will work with you to diagnose the problem, work out the details, and provide the equipment you need, including delivery, installation, maintenance, and collection. We also provide same-day and next-day delivery, ensuring that your needs are met promptly and efficiently.
Why Choose Us
At Andrews Sykes, we pride ourselves on our exceptional service and unparalleled expertise. With a nationwide network of depots, we offer genuine nationwide coverage, ensuring that even the most remote locations can be accommodated with minimal fuss. Our dedicated out-of-hours service operates 365 days a year, providing 24-hour nationwide coverage. We also have a global presence, with an extensive network of offices and branches in numerous countries across the world.
Our People and Sustainability
At Andrews Sykes, we value our people and are committed to sustainability. We pride ourselves on being an equal opportunities employer and are dedicated to reducing our environmental impact. We believe that our people are our greatest asset, and we are committed to providing a safe and healthy work environment.
General Impressions and Feedback
Most customers were extremely satisfied with the service provided by Andrew Sykes, praising the company's professionalism, helpfulness, and efficiency. Some customers mentioned that the staff went above and beyond to meet their requirements, providing excellent advice and ensuring timely delivery and installation of equipment.
Strengths
- Friendly and helpful staff
- Professional and efficient service
- Timely delivery and installation of equipment
- Ability to accommodate urgent requests and provide effective solutions
- Excellent communication and customer service
Areas for Improvement
- Some customers experienced issues with equipment delivery and installation timelines
- A few customers incurred extra charges due to unclear communication about rental periods
- One customer had a poor initial experience but was pleased with the eventual resolution
Specific Praise
- Several customers praised specific staff members, including Adam, Emma, Natasha, and Martyn, for their exceptional service and dedication
- The company's ability to provide emergency solutions and respond to urgent requests was highly valued by many customers
