Your Partner in Air Conditioning and Refrigeration
At AC-One, we understand the importance of providing top-quality products and services to our customers. With over 15 years of on-site engineering experience, we have earned a reputation for reliability, flexibility, and commitment to meeting the unique needs of our clients.
Our Background
Based on our extensive experience in the field, we established AC-One with the goal of providing an exceptional customer experience. Our warehouse is stocked with a comprehensive range of products, carefully selected to cater to the diverse needs of our clients. Whether you opt for our 1st Class next day delivery service or collect from our counter, rest assured that you are in safe hands with an organization that wants to act as your partner, not just a supplier.
Highly Trained Account Management Team
Our team is comprised of highly trained and experienced professionals who have dealt with the on-site issues and frustrations that can arise. As a result, we are able to offer expert product knowledge and solution assembly, mirroring the standards you would expect from qualified engineers.
Technical Solutions
At AC-One, we understand the importance of technical support, particularly in the more intricate jobs you encounter. Our team provides comprehensive technical solutions, coupled with technical data and assembly sheets for all products supplied. Whether you're dealing with a complex air conditioning system or refrigeration unit, our team is here to guide you through the process, offering tailored advice and support to ensure a smooth project execution.
Peace of Mind
With our next day delivery service, boasting a cut-off time of 3:30 pm, you can rest assured that your project remains on track. Our team is committed to providing the kind of reliability and flexibility you need to ensure a successful outcome. At AC-One, we pride ourselves on being a trusted partner, dedicated to understanding and meeting the unique needs of our customers.
Customer Experience
The majority of customers have reported a positive experience with the company, citing excellent customer service, speedy delivery, and high-quality products. Many have expressed gratitude for the team's efforts and have been satisfied with their purchases.
Product Quality and Accuracy
However, there have been some issues with product quality and accuracy. One customer reported receiving a different product than described, while another found that packaging was poor and tools were loose in the box. This has led to some customers expressing concerns about the company's attention to detail.
Delivery and Logistics
Delivery times have been a concern for some customers, with one reporting a 11-day delay for standard items. Another customer was satisfied with next-day delivery, but the exception rather than the rule.
Overall Feedback
While there are some negative comments, the majority of customers have reported a positive experience with the company. However, it is essential for the company to address the issues with product quality and accuracy to maintain customer satisfaction.
