Supplying solutions for all your plumbing needs
We are a leading supplier of high-quality plumbing materials and tools, serving both professional contractors and DIY enthusiasts. With over years of experience in the industry, we understand the importance of reliable materials and efficient service.
Our Mission
Our mission is to provide our customers with:
- Access to a comprehensive range of quality plumbing products and tools.
- Competitive pricing and regular promotions.
- Reliable delivery and exceptional customer service.
Our Expertise
Our team of experts has extensive knowledge and experience within the plumbing industry. We can provide:
- Technical advice: On the selection and application of the right materials for your project.
- Product recommendations: Tailored to your specific needs and preferences.
- Expert guidance: On plumbing installation, maintenance, and repair.
Our Products and Services
We offer a vast array of products that cover all aspects of plumbing, including:
For Professionals
- Quality plumbing materials for new construction and renovations.
- Advanced tools and equipment for professional plumbers.
- Specialized services such as water pressure testing and leak detection.
For DIY Enthusiasts
- Wide range of plumbing materials for home improvement projects.
- Easy-to-follow guides and tutorials.
- Friendly customer support to answer your questions.
Our Commitment
We are committed to:
- Providing exceptional customer service with a focus on personalized attention.
- Maintaining high ethical standards and environmental responsibility.
- Continuous innovation and product development to meet the evolving needs of our customers.
Customer Service
The customer service at Elec-Mec has been a major concern for some customers. Some reviewers have reported experiencing subpar service, with staff lacking knowledge and enthusiasm. They have been transferred between multiple individuals, each failing to provide meaningful assistance. One staff member was even unfamiliar with basic plumbing components.
Staff Behaviour
Some staff members have been reported to be rude, snobby, and unhelpful. They have been accused of treating customers poorly, making them feel unwelcome. One reviewer even stated that they would avoid the place like the plague.
Positive Experiences
On the other hand, some customers have had excellent experiences with the customer service at Elec-Mec. They have reported receiving outstanding advice, help, and support from staff members such as Ketan and Vish. These staff members have been praised for their extensive knowledge, experience, and reliability.
Product Quality and Value
Some customers have been pleased with the quality and value of the products they purchased from Elec-Mec. They have reported receiving excellent quality products at good prices, with some even getting extra tiles that they could return if needed.
Design and Planning
Elec-Mec's staff have also been praised for their design and planning services. They have helped customers plan and design their bathrooms efficiently and economically.
