At Your Service Since 1912
A Legacy of Quality Heating & Plumbing Services Since 1912
Edward Bays has been serving the Swindon and Oxford communities for over a century, building a reputation for quality heating and plumbing services. Our experienced engineers and wealth of experience have allowed us to become the leading provider of these services in the area.
Our Values
At Edward Bays, we uphold the highest standards of:
- Professionalism: We are dedicated to providing consistently excellent customer service and workmanship.
- Integrity: We communicate openly and honestly with our clients, offering transparent and accurate estimates.
- Quality: We use only the finest materials and equipment to ensure lasting and reliable solutions.
- Value: We believe in offering competitive rates and providing exceptional value for money.
Commercial & Industrial
We cater to the unique needs of businesses, offering comprehensive services for:
- Boiler servicing, maintenance, and installation.
- Comprehensive heating system design and installation.
- Plumbing solutions for all aspects of your business.
- Comprehensive gas and oil supply services.
- Renewable energy solutions.
Domestic
From minor repairs to complete installations, we offer:
- Boiler servicing, maintenance, and replacement.
- Heating system installation and upgrades.
- Comprehensive plumbing services, including bathroom renovations.
- Water heating solutions.
- Sustainable energy consulting and installations.
We pride ourselves on
- Minimizing disruption to your daily life during projects.
- Providing clear communication and regular updates.
- Working with you to find the best and most cost-effective solutions for your needs.
Working with Edward Bays, you can expect
- Experienced and qualified engineers.
- Responsive and personalized service.
- Comprehensive solutions tailored to your unique needs.
- Unwavering commitment to quality and value.
Get in touch to discuss your needs and discover the Edward Bays difference!
Unreliable and Unprofessional Service
The reviews for Edward Bays are largely negative, with many customers expressing frustration with the company's lack of professionalism and reliability. One reviewer, Milton Road Practice, gave the company a 1-star rating, stating that they are "unprofessional and scammer company" that fails to deliver on their promises. The reviewer claims that the engineer who came to their location three times, each time saying something else was wrong, and that they are still waiting for a part that they ordered three months prior.
Mixed Reviews for Service Quality
However, not all reviews are negative. Jayne O'Sullivan and James Chippett both gave Edward Bays 5-star ratings, praising the company's professionalism and excellent service. Jayne's family had an emergency boiler replacement done in cold weather, and the staff were "helpful, kind, and patient." James had a similar experience, with the company providing a competitive quote and excellent installation service.
Recurring Issues with Customer Service
Many reviewers expressed frustration with the company's customer service, citing poor availability and rude staff. John Harney and J. Grant both gave the company 1-star ratings, with John's property manager using the company and still having issues with the service after three months. J. Grant had a poor experience with the engineer, who had little knowledge of the boiler and failed to complete the full service.
