Delivering exceptional services with a personal touch
Wintle Heating & Plumbing Ltd, a family-owned business based in Northampton, has been providing reliable and professional plumbing, heating, and electrical services to the building industry for over half a century. Established in 1966 by our founder, Robert Wintle, the company has grown from its small beginnings to offering a comprehensive range of mechanical services to housing associations, small industrial and commercial premises, and expanding developments within the regions speculative housing market.
Initially focusing on domestic heating and plumbing installations, the company recognized the need for a comprehensive "one-stop-shop" solution for major developers. In response, Wintle Electrical Services was launched in 1989, enabling us to provide integrated designs for mechanical and electrical installations. This partnership has proven successful with our customers, offering seamless coordination between disciplines and a single point of contact.
At Wintle, we prioritize the health and safety of our engineers, ensuring their well-being in the workplace is of paramount concern. Our customer care team is dedicated to offering excellent service, promptly addressing any issues with the help of our experienced and fully qualified heating & plumbing engineers.
Contracts Division
The Contracts Division serves as the principal activity of our company, delivering high-quality domestic heating and plumbing installations to the new build housing industry. We are proud to work with the most prominent private house builders and developers in a 50-mile radius around Northampton. Our team's expertise and dedication have earned us a reputation for excellence and reliability within the industry.
Wintle Electrical Services
Wintle Electrical Services, launched in 1989, complements our successful plumbing and heating subcontract services. Providing an integrated electrical solution enables us to cater to the needs of major developers effectively. This partnership has allowed us to offer a comprehensive range of mechanical services, fostering long-lasting relationships with our customers.
Customer Care
Wintle Heating & Plumbing Ltd is committed to offering outstanding customer care. Our team of skilled, experienced engineers is prepared to promptly address and resolve any issues in a satisfactory manner, minimizing inconvenience for our customers. We take pride in our ability to maintain excellent communication and follow-through, ensuring a positive experience for every customer.
Customer Service
Wintle's customer service has received mixed reviews. Steve Carlson, who gave 5 stars, was impressed with the prompt and helpful response he received from the company when he had a question about his radiators. The company provided a detailed sketch to clarify the connection of the radiators, which was found to be "really helpful and impressive".
On the other hand, Chantia Atkinson and Faye Walters had negative experiences with the company's customer service. Both reviewers gave 1 star, with Atkinson stating that the staff are "inconsiderate and generally don't care about there customers" and Walters calling the company's response to an emergency situation "shocking". Both reviewers felt that the company's attitude was unhelpful and unprofessional.
Recommendations
Darren Quinn gave 5 stars and highly recommends Wintle Electrical, stating that he has always had excellent service from Matthew, who he has been dealing with for a number of years.
Overall
It seems that Wintle's customer service is inconsistent, with some reviewers receiving helpful and prompt responses, while others were left feeling unvalued and disregarded. While some reviewers have had positive experiences with the company, others have had negative ones.
