Expert Solutions for a Cooler Tomorrow
We are a family-run business with over 20 years of experience in the refrigeration and air conditioning industry. Based in Suffolk, we provide a comprehensive range of services to a wide variety of clients across the UK and beyond. Our team of highly qualified engineers are dedicated to providing the highest standard of service, ensuring that our clients receive the best possible solution for their temperature-controlled environment.
Our Services
We offer a range of services, including refrigeration, air conditioning, and cellar cooling solutions for commercial and industrial premises. Our expertise includes:
- Commercial Refrigeration: We provide refrigeration solutions for commercial premises, including cold rooms, walk-in freezers, and cellar cooling.
- Industrial Refrigeration: We design, install, and commission refrigeration systems for industrial premises, including cold stores and refrigerated warehouses.
- Marine Refrigeration: We provide specialized marine refrigeration services for vessels at sea and in UK ports.
- Air Conditioning: We offer air conditioning solutions for commercial and industrial premises, providing a comfortable and energy-efficient working environment.
- Maintenance Services: We offer planned preventative maintenance services to ensure that your equipment runs efficiently and effectively.
Who We Are
At Welch Refrigeration, we pride ourselves on our commitment to excellence, professionalism, and quality. Our family-run business has over 20 years of experience in the refrigeration and air conditioning industry. Our team of highly qualified engineers are dedicated to providing the highest standard of service, ensuring that our clients receive the best possible solution for their temperature-controlled environment.
Our Approach
Our approach is simple: we focus on building strong relationships with our clients, while ensuring that we always provide the highest standard of work. We understand the importance of regular maintenance checks and advice to ensure that our clients' equipment is running efficiently and effectively. We actively promote the benefits of becoming more environmentally friendly through regular maintenance checks and advice.
Our Team
Our team of expert engineers are F-gas trained and have the relevant health and safety certificates, ensuring that there is no delay in them being able to attend site. We also have an active apprenticeship scheme, which enables us to work with future engineers who have the skills, talent, and knowledge to embrace our work ethic.
Get in Touch
If you require any further information about any of our services, please do not hesitate to get in touch with our friendly and approachable team. We are always on hand to answer any questions you may have.
Attitude and Drivers' Skills
Welch's attention to work and their drivers' skills have been questioned by some reviewers. Andrew Faithfull rated the company 1 star, stating that the company's attitude and driving skills are appalling, inspiring no confidence in their ability to complete work. John Wilson also rated the company 1 star, highlighting the fact that the engineer who visited him took 75 minutes to diagnose the issue but provided no useful information.
Professionalism and Customer Service
On the other hand, several reviewers have praised the company's professionalism and customer service. Jane Parris, who installed an air con system, rated the company 5 stars, commending the team's knowledge, skills, and friendly approach. Nicole, who had an air conditioning unit installed in her beauty room, also rated the company 5 stars, praising the engineers' professionalism and attention to detail. Kerri Grace, Harry Hag, and Karen Marku all rated the company 5 stars, citing their excellent service, reliability, and honesty.
Installation and Repair
Reviewers have had mixed experiences with the company's installation and repair services. John Wilson had a disappointing experience, citing the engineer's inability to provide useful information and the lengthy diagnosis process. Andrew Faithfull's review did not specify the nature of the work they had done, but mentioned that they would not trust the company to complete any work. On the other hand, Nicole, Kerri Grace, Harry Hag, and Karen Marku all praised the company's installation and repair services, citing their friendly and professional engineers.
