Your Local Plumber - Friendly, Reliable, and Getting the Job Done!
Welcome to OnTap Plumbing & Heating, your reliable local plumbing and heating experts in the heart of Somerset. Founded by Phillip Yarde in 2008, we have built a reputation for friendly, reliable service and high-quality workmanship across the Bath area.
Our Expertise & Experience
With over 14 years of experience, we tackle everything from minor leaks and dripping taps to complete installations and system upgrades. Our services include:
General Plumbing
- Emergency plumbing repairs
- Leak detection and repair
- Installation and repair of taps, toilets, showers, and baths
- Drainage system repair and installation
- Water heater repair and replacement
Heating & Boiler Services
- Boiler installation, repair, and servicing
- Central heating system design and installation
- Underfloor heating installations
- Radiator repair and replacement
Additional Services
- Landlord Gas Safety Certificate (LGSC) issuance
- New bathroom installations
- Shower installation and design
- Preventative maintenance plans
A Personal & Professional Approach
At OnTap, we pride ourselves on providing a personal and professional experience. We are:
- Prompt & Punctual: We understand that your time is valuable, so we arrive on time and complete the job efficiently.
- Reliable & Trustworthy: We are fully insured and Gas Safe registered, ensuring your safety and peace of mind.
- Clean & Tidy: We respect your home and work area, leaving it spotless upon completion.
Quality & Customer Care
Our team of experienced professionals is highly skilled and dedicated to delivering quality workmanship. We are committed to:
- Providing honest and transparent communication with clients
- Offering competitive and affordable pricing
- Delivering exceptional customer service every time
Get in touch today and let OnTap Plumbing & Heating take care of all your plumbing and heating needs.
Quality of Work and Communication Issues
The reviews reveal mixed experiences with a plumbing service provider. While some customers were satisfied with the quality of work, others encountered significant communication issues.
Faulty Workmanship and Ignoring Customer Complaints
Chris Thick, who gave the service a 1-star rating, experienced a faulty boiler and heating system fitting. Despite attempts to contact the provider, they ignored all communications and left the customer to pay to replace the faulty part themselves. This lack of accountability and response to customer concerns is a significant concern.
Punctual and Efficient Service
In contrast, Tommy Andrew James Stanton-Cole and Sohila Mostofi were extremely satisfied with the service. Tommy praised the provider's prompt response to an urgent job, while Sohila appreciated the quick fix of an emergency plumbing problem. The provider also managed to locate a rare part, ensuring that Sohila's warranty was preserved.
No-Show and Unresponsive Provider
Laurent R. regretted hiring the service, as the provider failed to turn up for scheduled work and did not respond to phone calls or website contact forms. This lack of communication and responsibility is a significant red flag.
Consistent and Reliable Service
Janine Tozer, who gave the service a 5-star rating, consistently praised the provider's prompt and reasonable service. She highly recommends the service for both domestic and business plumbing issues.
