Delivering Heat, Delivering Excellence
At Gasway, we are proud to be East Anglia's largest heating company, serving the region for over 40 years. Our team of experts has been keeping people warm in their homes since 1982. As part of the Flagship Group, we are committed to making a positive impact on our customers and their communities, and we're dedicated to providing exceptional services to our customers, including residential, commercial, and industrial clients.
Our Services
We offer a wide range of services, including:
- New Boiler Installation: We install boilers from leading manufacturers, ensuring that our customers receive the best possible solutions for their heating needs.
- Boiler Cover Plans: Our comprehensive plans provide peace of mind for our customers, with options to suit different budgets and needs.
- Boiler Servicing: Our expert engineers perform regular servicing to ensure that boilers are running efficiently and safely.
- Emergency Boiler Breakdown Assistance: We provide 24/7 emergency assistance for customers experiencing boiler breakdowns.
- Renewable Services: We offer installation and maintenance services for renewable energy systems, including air source heat pumps and solar panels.
Our Expertise
With over 40 years of experience, we have built a reputation for delivering exceptional services to our customers. Our team of expert engineers is Gas Safe approved, ensuring that our customers receive the highest level of service and expertise. We pride ourselves on our commitment to quality, reliability, and customer care.
Our Values
At Gasway, we are committed to:
- Providing exceptional customer service and support
- Delivering high-quality services and solutions
- Ensuring the safety and well-being of our customers
- Building long-term relationships with our customers
Get in Touch
If you have any questions or enquires, please do not hesitate to contact us. Our team is here to help, and we look forward to hearing from you.
Overall Performance
Gasway's performance has been a mixed bag, with both positive and negative comments from customers. The company has received praise for their excellent performance, delivery, and service. However, there have also been complaints about poor workmanship, unprofessional behavior, and lack of communication.
Positive Comments
There are a few instances where customers have praised Gasway's work. One customer, Don Pierce, was highly satisfied with the company's boiler installation team, describing them as "brilliant" and "pleasant". Another customer, Ashley Mills, received excellent service from engineer Martin, who was "friendly", "polite", and "professional". One reviewer also recommended the company's telescopic handle, stating it was "very extendable" and "especially good for scrubbing".
Negative Comments
Unfortunately, there have been several negative experiences reported by customers. Megan Ashton was unhappy with the company's boiler service, which led to her boiler leaking the next day and a subsequent bill for a call-out fee. Noma Khabo had a poor experience with Gasway's engineers, who allegedly picked up a false gas leak and left her without hot water for the weekend.
Summary of Reviews
While some customers have been satisfied with Gasway's service, there are several instances of poor workmanship, unprofessional behavior, and lack of communication. The company needs to improve on these aspects to ensure a better experience for their customers.
