Keeping you in control, 24/7
At Under Control, we are a leading supplier of heating elements and temperature control solutions to the industrial and commercial sectors. Our extensive range of products includes heating elements, temperature controllers, and gas parts, catering to the needs of various industries, including manufacturing, food service, and refrigeration.
Our Story
Our journey began with a commitment to provide high-quality products and exceptional customer service. We understand that downtime can be costly and inconvenient, which is why we strive to deliver products quickly and efficiently. Our experienced team is dedicated to ensuring that our customers receive the best possible service, and we are always available to provide technical support and guidance.
Our Products
Our product range includes:
- Heating Elements: We offer a comprehensive selection of heating elements, including cartridge heaters, strip heaters, and mica heating pads. Our heating elements are designed to provide efficient and reliable heat, ensuring optimal performance in various applications.
- Temperature Control Solutions: Our temperature control solutions include temperature controllers, thermostats, and probes, which enable our customers to accurately monitor and control temperatures in their processes.
- Gas Parts: We supply a wide range of gas parts, including gas valves, pilot burners, and thermocouples, to cater to the needs of commercial catering businesses.
- Ventilation Interlocking Systems: Our ventilation interlocking systems ensure the safety of our customers by preventing the lighting of gas appliances unless the ventilation system is fully operational.
Why Choose Us
At Under Control, we pride ourselves on our commitment to providing exceptional service, fast and reliable shipping, and competitive pricing. We understand the importance of minimizing downtime and ensuring the continuity of our customers' operations. Our experienced team is dedicated to providing technical support and guidance, ensuring that our customers receive the best possible service.
Get in Touch
For more information or to place an order, please visit our website or contact our customer service team at 0121 238 2795.
General Performance and Reliability
The majority of reviewers expressed dissatisfaction with the company's performance, specifically with regards to shipping and delivery times. Many customers experienced delays, with some orders taking weeks to arrive. Furthermore, some customers reported receiving defective items, which were not adequately addressed by the company.
Customer Service
Customer service was a major area of concern, with many reviewers describing it as "appalling" or unhelpful. Some customers reported being given excuses or untruthful responses when inquiring about their orders. In contrast, a few reviewers praised the customer service, saying it was helpful and efficient.
Product Quality
Some reviewers reported receiving defective items, which were not replaced or refunded. However, others were satisfied with the quality of the products they received.
Positive Experiences
A few reviewers reported having positive experiences with the company, citing swift and efficient delivery, helpful customer service, and high-quality products.
