Delivering exceptional service and quality to our customers
M Yould & Sons is a family-run business that has been established over 30 years ago. We started as a small team of only a couple working in the local area of Spalding and surrounding areas. Today, with over 30 years of experience under our belts, we have grown to a team of 50 fully qualified engineers delivering a wide range of services across the East of England.
Our History
In the beginning, we were a small family-run business with a passion for providing high-quality plumbing and heating services to our local community. Over the years, we have grown and expanded our services to cater to the diverse needs of our clients. We have a team of dedicated tradespeople, engineers, and professionals who are committed to providing exceptional service to our customers.
Our Services
At M Yould & Sons, we offer a range of services to cater to the diverse needs of our clients. Our services include:
- New Build Contracts: We provide whole-house mechanical and electrical contracts, including gas, oil, and heat pump central heating systems, as well as dedicated after-sales customer care and a dedicated workforce to ensure that build programs and deadlines are met.
- Gas Services: We offer gas boiler installation, servicing, and maintenance, as well as gas pipe installation and modification services.
- Plumbing Services: We provide plumbing services, including toilet installation, sink installation, and bathroom refurbishment.
- Heating Services: We offer heating services, including boiler installation, servicing, and maintenance, as well as radiator installation and modification.
- Electrical Services: We provide electrical services, including electrical installation, testing, and inspection, as well as electrical maintenance and repair.
- Green Energy: We offer green energy solutions, including solar hot water systems and air and ground source heat pumps.
Our Qualifications and Accreditations
At M Yould & Sons, we take pride in our qualifications and accreditations. We are:
- Gas Safe Registered (LPG and domestic)
- OFTEC (commercial and domestic)
- Unvented Hot Water Systems Water Regs
- Anglian Water approved plumbers
- Experienced in Air and Ground Source Units
- Experienced in Solar hot water system
- CSCS (JIB) PASMA and IPAF qualifications
- Health and Safety training
- All operatives are DBS Checked
Our Mission
At M Yould & Sons, our mission is to provide exceptional service to our customers, deliver high-quality work, and maintain a reputation for excellence in our industry. We strive to provide ongoing training and development opportunities for our staff, ensuring that they are equipped to deliver outstanding results for our customers.
Our Values
At M Yould & Sons, we hold the following values dear:
- Quality: We are committed to delivering high-quality work that meets the highest standards of excellence.
- Customer Service: We understand the importance of delivering exceptional customer service, and we strive to provide a personalized and tailored approach to meet the unique needs of each of our customers.
- Reliability: We are committed to delivering reliable and punctual service, ensuring that our customers know when to expect us and when to expect a positive outcome.
- Integrity: We believe in conducting our business with integrity, honesty, and transparency, ensuring that our customers can trust us to deliver outstanding results.
Conclusion
M Yould & Sons is a family-run business with a rich history and a strong commitment to delivering exceptional service, quality work, and customer satisfaction. We take pride in our qualifications and accreditations, and we strive to maintain a reputation for excellence in our industry. Contact us today to learn more about our services and how we can help you with your plumbing and heating needs.
Poor Customer Service Experiences
Several reviewers have reported poor customer service experiences with the company. Joanne Rodgers and Wagged Morasco both had issues with not receiving invoices or paperwork after their boiler services, and were subsequently threatened with legal action. They both expressed frustration with the company's communication and customer service teams.
Lost or No Invoices and Paperwork
Some reviewers mentioned not receiving invoices or paperwork after their services, leading to confusion and frustration. This lack of communication led to further issues, such as threats of legal action.
Inefficient Communication
Several reviewers mentioned that the company failed to communicate efficiently, with some not receiving reminders or invoices, and others receiving threatening letters without prior communication.
Appalling Customer Service
Wagged Morasco described the company's customer service as "utterly appalling" and mentioned that they would not recommend the company due to their poor communication and threatening letters.
Positive Experiences
On the other hand, some reviewers had positive experiences with the company. Simon Kaneria, Lesley Bunting, Charlotte Sandall, Olivia Hammond, and Kerry C. all reported easy and efficient services, with polite and professional engineers.
Efficient Engineers
Several reviewers praised the engineers who carried out their services, describing them as efficient, honest, and professional.
Good Communication
A few reviewers mentioned that the company's communication was good, with easy organisation and prompt responses to emails.
