Providing engineering excellence underpinned by sound common sense
Established in 1976, Stonegrove Ltd is a leading provider of electrical installations, control systems, heating, ventilation, air conditioning, and refrigeration services in the South East. Based in Rochester, Kent, we have built a reputation for engineering excellence, sound common sense, and professionalism over four decades of experience in the industry. Our primary trading activities include providing services to end-users and main contractors who require our expertise in the aforementioned fields.
Our Services
At Stonegrove, we are dedicated to providing quality tested services and products, offering value for money, honest and effective advice, professional and courteous service, and honest and effective advice. We pride ourselves on our full technical support for all product lines, clear and practical literature, fast on-time delivery of our products, and long-term and continued support.
Our services include heating installation, boiler installation, air conditioning, electrical installation, and tank/pump refurbishment, among others. We have extensive experience in providing these services, having worked for several councils and major businesses in the South East.
Our heating installation services include energy management, installation, testing, and maintenance. Our boiler replacement services are carried out by experienced and highly skilled engineers who ensure that your system is installed efficiently and to your exact specifications. We use bespoke software to efficiently control our engineering labour resources, ensuring that we provide a high-quality service.
Our air conditioning services include VRF systems, VRV systems, split system heat pumps, close control systems, and ventilation services. Our VRF systems are ideal for commercial and industrial property owners looking for a cost-effective cooling or heating solution. We also offer refrigeration services, including cold stores, heat reclaim, and smoke removal.
Our electrical services include pipework installation, maintenance, and repair. We have experience in providing pipework services for large commercial and industrial premises. Our maintenance services are individual to our clients, designed to spot potential faults and problems before they develop.
Our Promise
At Stonegrove, we are committed to providing our customers with quality service and products. Our quality promise allows our customers to know what to expect from us. Our 24-hour emergency callout service ensures that we can reach our customers as quickly as possible, providing high-quality service when equipment develops faults or stops working.
We have recently completed projects for the London Borough of Lewisham, London Borough of Southwark, Babcock Infrastructure Services, Local and National Housing Associations, University of Surrey, and HMRC, among others. Our systems can help save our customers money as well as the environment, and we are dedicated to providing bespoke systems individual to our customers.
Poor Customer Service
Several customers have reported unacceptable treatment at the hands of Chris, the Director of the company. Rude Behavior is a common thread running through these reviews, with one customer explicitly stating that Chris is "extremally Rude".
Unprofessional Working Environment
The company's professionalism has been called into question, with a lack of respect for customers being a major concern. The overall impression is that this company lacks a professional approach to customer service.
