Your Comfort is Our Priority
Love Shopping Direct is a leading online retailer of air conditioning and heating products, proudly serving both residential and commercial clients. With a wealth of experience and expertise, we are dedicated to providing our customers with exceptional service, competitive prices, and a comprehensive selection of top-quality products.
Our Commitment
At Love Shopping Direct, we understand the importance of creating a comfortable and efficient indoor environment. Our mission is to empower our customers to achieve optimal comfort and control over their heating, cooling, and ventilation needs. We strive to:
- Deliver comprehensive solutions tailored to individual requirements.
- Offer unparalleled customer service and technical support.
- Provide market-leading products from trusted brands.
- Ensure competitive prices and transparent billing.
Our Services
We offer a wide range of services to meet your specific needs, including:
Product Selection and Consulting
- Consultation with experienced specialists to determine your heating, cooling, and ventilation needs.
- Customized recommendations for the best products to suit your unique requirements.
- Detailed product comparisons and technical specifications.
Order Fulfillment
- Hassle-free online ordering with secure payment options.
- Expedited shipping and delivery options to meet your deadlines.
- Responsive customer service support throughout the process.
Product Support
- Comprehensive product manuals and installation guides.
- Responsive technical support for any questions or issues.
- Extended warranty options for added peace of mind.
Expert Advice
- Access to valuable resources, including installation guides, troubleshooting tips, and product tutorials.
- Access to a team of experienced professionals to answer your technical inquiries and provide personalized guidance.
Customer Satisfaction
- Transparent and honest communication every step of the way.
- Responsive customer service and prompt resolution of any concerns.
- Competitive returns and exchange policies.
Unreliable Customer Service and Delivery Issues
Multiple reviewers have expressed frustration with Airconcentre's customer service, citing difficulties in getting in touch with the company, unhelpful responses, and a lack of resolution to issues.
Misleading Product Availability and Delivery Timeframes
Several reviewers have reported being misinformed about product availability and delivery times, leading to disappointment and wasted time.
Poor Communication and Follow-up
Reviewers have complained about the company's poor communication, with emails and phone calls often going unanswered or receiving irrelevant responses. When responses are received, they are often unhelpful or vague.
Warranty Issues and Lack of Support
Some reviewers have reported difficulties in getting warranty claims honoured, with the company claiming not to have received follow-up emails or citing technicalities to avoid taking responsibility.
Overall Dissatisfaction
Reviewers have expressed strong disappointment and frustration with their experiences with Airconcentre, with many advising others to avoid the company altogether.
