Slater Plumbing & Heating is a family-owned business established by Nick Slater in 2009. We are Gas Safe registered heating engineers based in Stoke-on-Trent, with extensive technical expertise and qualifications in commercial, industrial, and domestic plumbing & heating. Our mission is to provide our customers with a professional, ethical, and no-nonsense service backed by quality workmanship.
With many years of experience in plumbing, heating, and bathroom installation, our reputation is built on our extensive knowledge of all aspects of plumbing and heating, particularly solving boiler issues. We keep our training up to date and stay informed of all industry regulations. Our livelihood depends on your satisfaction, and most of our work comes from customer recommendation, ensuring that our guarantee of top-class workmanship and service comes from our passion to protect our reputation.
Heating Services
At Slater Plumbing & Heating, we understand the importance of warmth and comfort in the home. If you're experiencing issues with your heating system, our expert engineers are on standby to help. Whether you're a landlord or a homeowner, we offer a range of heating services, including boiler repairs, servicing, and installations. We're dedicated to providing a professional service and ensuring that your heating system is in optimal condition.
Gas and Oil Boilers
Our Gas Safe engineers are fully equipped to deal with all types of boiler issues, including low boiler pressure, leaks, not igniting, making a banging noise, no hot water, and central heating not firing up. We can also assist with boiler certificates, CP12, and provide emergency repair services for leaky boilers.
Whether you need a new boiler installed or require maintenance and repair services, Slater Plumbing & Heating is here to help. Our expert engineers specialize in fitting world-class eco-efficient boilers, and our competitive rates ensure that our services are accessible to everyone.
Commercial Services
At Slater Plumbing & Heating, we understand the importance of a reliable and efficient heating system in commercial properties. Our experienced engineers provide a range of services, including boiler installations, repairs, and servicing, to ensure that your business remains warm and operational throughout the year.
Bathrooms
Our bathroom installation services include the design, supply, and installation of bathrooms, including plumbing, tiling, and fixtures. Our team of experienced engineers ensures that your bathroom is not only aesthetically pleasing but also functional and efficient.
About Us
Slater Plumbing & Heating is committed to providing our customers with the highest level of service, expertise, and care. With years of experience in the industry, we're proud to provide top-class workmanship and service, ensuring that your plumbing and heating needs are met and exceeded.
Customer Service and Quality of Work
The majority of customers have had excellent experiences with Slater Plumbing and Gas, commending the company's professionalism, punctuality, and quality of work. Many reviewers have rated the company with 5 stars, praising the responsiveness, politeness, and expertise of the staff. Some customers have mentioned specific issues, such as a new oil boiler installation, boiler repairs, leak investigations, and tap installations, which were all completed efficiently and to a high standard.
Areas of Improvement
One reviewer, Dave Fahey, had a negative experience with the company, rating them 1 star. He complained about poor customer service, stating that he was never contacted after agreeing a date for the work to be done, and that no quote was ever issued. He also mentioned that the team arrived without proper directions and were unable to complete the work as agreed.
Conclusion
Overall, the majority of customers have had a positive experience with Slater Plumbing and Gas. The company's professionalism, punctuality, and quality of work are consistently praised by reviewers. However, it is essential for the company to improve their customer service and ensure that they follow through on agreements made with customers.
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