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Introduction
The Reina Group stands as a leading heating and plumbing business in Kent and the South East. With extensive expertise and a deep understanding of sustainable building practices, we provide comprehensive services to residential, commercial, and social housing projects. We are driven by the desire to create a sustainable future by offering efficient and innovative heating and plumbing solutions.
Our Expertise
Our comprehensive portfolio encompasses a wide range of services designed to meet every aspect of your heating and plumbing requirements. These include:
- Central Heating & Boiler Services: Installation, maintenance, and upgrades of gas central heating systems and boilers.
- Underfloor Heating: Design, installation, and maintenance of underfloor heating systems.
- Plumbing & Sanitary Ware: Installation, repair, and maintenance of all aspects of plumbing systems, including sanitaryware, rainwater goods, and soil vent systems.
- Renewable Heating Solutions: Consultancy, design, and installation of air source heat pumps (ASHP) and ground source heat pumps (GSHP), utilizing MCS-approved methods.
Bespoke Solutions & Sustainability
We prioritize a holistic approach to each project, meticulously analyzing individual client needs and offering tailored solutions. Our engineers will work collaboratively with you to develop a heating and plumbing system that aligns perfectly with your budget, needs, and sustainability goals.
Commitment to Quality & Accreditation
We hold prestigious accreditations from esteemed organizations such as CHAS, Gas Safe, MCS, and WIAPS. This reflects our unwavering commitment to delivering exceptional quality and adhering to the highest safety standards.
Why Choose The Reina Group?
- Extensive experience and proven track record
- Bespoke solutions tailored to client needs
- Commitment to sustainable practices
- Customer-focused approach with clear and consistent communication
- Emphasis on safety and quality
Conclusion
The Reina Group is your trusted partner in creating comfortable, sustainable homes and buildings. We combine exceptional expertise, innovative solutions, and unwavering commitment to delivering exceptional customer service.
Installation and Maintenance Issues
Some customers have reported issues with the installation and maintenance of their heat pumps. One customer experienced a faulty heat pump and was initially refused service by the company due to a dispute with the builder. Another customer had to wait six weeks for a service and was then told that the necessary equipment was not available.
Customer Service Concerns
Several customers have expressed concerns about the customer service provided by Reina Group. One customer felt that the office staff lacked interpersonal skills and customer care, while another customer was unhappy with the company's unwillingness to fix wiring issues with their heat pump.
Positive Experiences
On the other hand, some customers have had positive experiences with Reina Group. Several customers have praised the company's after-sales service, responsiveness, and professionalism. One customer was particularly impressed with the installation team, who worked efficiently and caused minimal disruption to their daily routine.
Contract and Payment Issues
One customer had issues with their service contract, feeling that the company had taken their money without providing adequate support when their heat pump failed. Another customer was unhappy with the company's refusal to honour their installation work due to a dispute with the builder.
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