Our History
Smith Brothers Stores Ltd boasts a rich heritage dating back to 1897, making it the oldest and largest family-owned commercial HVAC merchant in the UK. Throughout our long journey, we've consistently adapted and evolved, expanding our product range and geographical coverage to better serve our valued customers.
Defining Our Business
Our core purpose is to empower mechanical services contractors with quality products, competitive pricing, and exceptional customer service. We pride ourselves on being a reliable partner, offering extensive technical expertise and an unwavering commitment to your success.
Online Customer Portal & Support
Our dedicated online customer portal offers seamless procurement and access to essential resources. Our team of experienced professionals is readily available to provide technical support, answer your queries, and address any challenges you may face.
The SBS Promise
At Smith Brothers, we are committed to exceeding expectations. Our unwavering dedication is reflected in our unwavering promises:
- Quality: We offer only the highest quality products from reputable manufacturers.
- Value: We provide competitive pricing and regular promotions to ensure the best value for your money.
- Service: Our dedicated team is committed to providing outstanding customer service every step of the way.
Our Expertise
With a comprehensive selection of products across various categories, we cater to all your needs in:
- Metal and Plastic Pipe Systems
- Valves
- Drainage, Commercial Heating, and Plant Systems
- Air Conditioning & Refrigeration Ancillaries & Consumables
- Renewables & Tool Hire
Join Our Family
We believe in fostering strong relationships with our customers. Join us and become part of our rich history by registering for an account on our online portal. Our dedicated team will be more than happy to assist you with your specific requirements.
General Overview
The reviews of the Smith Brothers company are mixed, with a mix of positive and negative comments from customers.
Staff and Workforce
The company's treatment of its workforce is praised by one customer, Ronc Smith, who rates the company 5 stars. Smith notes that the company "looks after their work force, and the guys who work there are a good bunch". This suggests that the company prioritizes the well-being and morale of its employees.
Service and Customer Experience
However, two customers have had negative experiences with the company's service. Danny Does Things rates the company 1 star and expresses disappointment with the service, stating that they had to wait outside for "40 odd minutes" waiting for their order. Mitch H. also had a poor experience, waiting for an hour outside before the store opened at 7am, attributing this to a lack of staff on the morning shift.
Convenience and Timing
Mitch H.'s review also highlights issues with the company's opening hours, stating that the store supposedly opens at 6am but did not open until 7am. This has implications for customers who rely on the store for their morning needs.
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